REFUND POLICY

Last updated: 31 October 2025

This Refund Policy outlines how Sounds Like ("we", "us", "our") manages refunds, exchanges, and cancellations for tickets purchased to our events and experiences across Australia. We operate in accordance with the Australian Consumer Law (ACL) and relevant fair trading legislation.

1. General Policy

All ticket sales are final.
Refunds, exchanges, or credits will only be provided where required by law or where an event has been cancelled, rescheduled, or significantly changed.
We do not offer refunds for change of mind, failure to attend, or personal circumstances beyond our control.

2. Event Cancellations

If an event is cancelled, ticket holders are entitled to a full refund of the ticket price (excluding booking or transaction fees where permitted by law).
Refunds will be processed through the original ticketing provider (for example, Moshtix, Eventbrite, or Oztix).
You will be notified via the email used at purchase if an event is cancelled and provided with instructions on how to claim your refund.

3. Event Reschedules

If an event is rescheduled, your ticket will automatically transfer to the new date.
If you cannot attend the rescheduled event, you may request a refund by the deadline provided in the official event communication.
Failure to request a refund within that timeframe will confirm your acceptance of the new date.

4. Line-up or Venue Changes

From time to time, event details such as artists, venues, or set times may change due to circumstances beyond our control.
These changes do not constitute a major change under the Australian Consumer Law and therefore do not qualify for a refund.
We always aim to maintain the integrity and quality of the experience.

5. Ticket Transfers and Resale

Tickets may be transferable to another person if the event and ticketing provider allow it.
Unauthorised ticket resale or scalping is strictly prohibited and may result in ticket cancellation without refund.
We are not responsible for issues arising from tickets purchased through unofficial channels or third-party resale platforms.

6. No-Shows and Late Arrivals

No refunds or credits will be issued for failure to attend an event, arriving late, or being refused entry for breaching venue conditions (including intoxication, anti-social behaviour, or failure to present valid ID at 18+ events).

7. COVID-19 and Health-Related Refunds

If an event is cancelled or postponed due to public health orders or government restrictions, all ticket holders will be contacted directly with refund or reschedule options.
We do not provide refunds for voluntary non-attendance related to personal health concerns, isolation, or travel restrictions unless required by law.

8. Faulty Tickets or Transaction Errors

If you experience a ticketing error or receive a faulty ticket, please contact the authorised ticketing provider or Sounds Like immediately.
We will work with the provider to verify and resolve the issue as quickly as possible.

9. Processing Refunds

Where a refund is approved:

It will be processed back to the original payment method used at purchase.
Processing times may vary depending on your bank or the ticketing platform, but refunds are typically issued within 5–10 business days.
Booking, transaction, or merchant fees may not always be refundable depending on the ticketing provider’s policy.

10. Contact Us

If you have any questions or would like to request a refund, please contact us